Frequently asked questions

Yes, — you’re in very safe hands. Our website is powered by Wix, a trusted platform that uses secure encryption (SSL) to protect your personal details and payment information. We never store your payment details, and all transactions are handled by certified, secure payment providers. Think of it as your own little vault of privacy—sealed tight and totally safe. So you can shop with confidence (and more than a little excitement) 💕

At Tickle, your trust means everything to us. That’s why our Privacy Policy is here to gently walk you through how we collect, use, and protect your personal info when you shop with us or explore our site. We only collect what we need—like your name, contact details, and payment info—to process your order, sprinkle a little magic on your shopping experience, and keep in touch (but only when it counts). Your privacy is non-negotiable. We take serious care in keeping your information safe, outlining the security measures we follow, your rights, and how you can reach out if you ever have questions. We may share your details with a few trusted sidekicks (like payment providers and Australia Post), but only to get your order to you smoothly, discreetly and securely. Think of it as privacy, wrapped up in love and locked tight. Here's the full Privacy-thingy if you feel like some light reading This website is owned and operated by Chorizo Trading Pty Ltd (the Aussie peeps behind Tickle and yes we named our company after our very first sausage dog) and will be referred to in this Privacy Policy as “we”, “our” or “us”. By using this website, you’re agreeing to the terms laid out in this Privacy Policy. This policy explains how we collect, use, and protect the personal information you may share with us when you browse or shop on our site. We may update this Privacy Policy from time to time, so feel free to check back whenever you're curious. This policy works alongside any other terms and conditions on our website and doesn’t apply to third-party websites we may link to—we can’t vouch for their behaviour, unfortunately. We take your privacy seriously and are committed to protecting any personal information that could identify you. This Privacy Policy outlines how we collect, store, and use your personal data, and we welcome your feedback or questions at any time. Personal Information We only collect personal info when it’s knowingly and voluntarily provided—like when you make a purchase, sign up for our newsletter, or send us a message. This information is protected and handled in line with Australia’s privacy laws, and we’ll only use it for the purpose it was collected (or anything closely related). How We Use Your Information Your personal details (like your name, email, or address) are only used for things like sending your order, replying to enquiries, or improving your experience with us. Sometimes we store copies of emails or forms you’ve submitted—purely for records or backups. Registered Members When you register for an account with us, we may collect a little more info so you can make the most of our services. Registering is totally optional, but might include providing your name, email, postal address, phone number, and preferences for receiving updates. You can view or update this info anytime by logging into your account. Credit Card Details We don’t hang onto your card details. They’re used only to process your payment and are deleted immediately afterwards. Disclosure of Information We’ll never share your personal information without your consent—unless it’s necessary to provide our services or if the law says we have to. We might share limited info with third parties (like couriers or payment processors) who help us get your goodies to you safely and securely. In rare cases, we may disclose personal data if someone’s being harmful or doing the wrong thing, or if we're legally required to. Security We do everything we reasonably can to protect your information, and we regularly update our security to keep up with technology. That said, no internet transmission is 100% foolproof—but we do our best from the moment your data hits our systems. Your details are stored safely on secure servers hosted by Wix in trusted global locations—including the United States, Europe, and Wix’s home base in Israel. Wix uses top-notch security, encryption, and privacy protocols to keep everything locked down and in line with the Australian Privacy Act, GDPR, and other global standards. So, whether you're shopping from Brisbane or Berlin, your info is protected with love and care. Our staff and service providers are required to respect your privacy and handle all data confidentially. While we take every precaution, we can’t be held liable for unauthorised access beyond our control. Information We Collect Automatically IP Addresses – These help us diagnose tech issues and ensure our services are running smoothly. We only use this info in aggregated, non-identifiable form. Cookies & Applets – These help us personalise your experience and keep your session secure. They also give us insights into how visitors use our site, all without identifying you personally. GDPR Compliance If you're based in the EU or UK, rest assured we handle your data in line with the General Data Protection Regulation (GDPR) wherever applicable. Accessing Your Information You’re welcome to view, change, or delete your personal info any time. Just email us at care@ticklelove.com.au and we’ll take care of it. As mentioned earlier, our team and contractors are committed to confidentiality. Links to Other Sites Sometimes we link to other websites we think you'll love—but once you leave Tickle, we’re not responsible for how other sites handle your data. Always check their privacy policies before sharing anything. Got a Question or Concern? If something’s not right or you have a privacy question, please get in touch by email to care@ticklelove.com.au. We take all concerns seriously and aim to resolve issues quickly. For more info about privacy in Australia, visit the Office of the Australian Information Commissioner at www.privacy.gov.au.

What happens with Tickle stays with Tickle At Tickle, your secrets (and your data) are safe. We’ll never, ever, ever sell your information— and that is a total Tickle pinkie promise. We only use your details to sprinkle a little extra love your way—like sending exclusive email treats, discounts to share with friends or asking (very nicely) for a review through one of our toys. Want the full scoop? You can always check out our Terms and Conditions for all the details.

These Terms and Conditions outline the rules for using our website and shopping with us. When we say "we", "our", or "us", we’re talking about Chorizo Trading Pty Ltd (yep we named the company after our little red sausage dog!), trading as ticklelove.com.au. By visiting our site or purchasing our products, you're agreeing to the following. This version is written with love, but make no mistake—it's legally binding. We may update these Terms from time to time, so we recommend checking in whenever you visit. Who Can Use Our Site 1. You must be 18 years or older to shop with us. By placing an order, you confirm you’re over 18. 2. All prices are listed in Australian Dollars (AUD) and include GST. 3. We update our prices regularly, but if you've placed an order, you’re locked in at the price listed when you checked out. Product Descriptions 1. We try our best to describe everything accurately, but we can’t promise perfection. If we spot a whoopsie, we’ll fix it. If you spot a whoopsie please let the team know via care@ticklelove.com.au(mailto:care@ticklelove.com.au) 2. Product images are for reference only. Colours and styles may vary slightly from what you see on your screen. Orders & Delivery 1. Orders are open to adults aged 18+. 2. We ship within Australia and internationally. International orders must meet a minimum spend (as detailed on our Shipping Policy). 3. We do our best to keep our stock inventory up to date but can't guarantee availability. 4. Packaging and shipping costs are calculated at checkout, unless otherwise stated. 5. When placing an order, you agree to provide accurate contact and delivery info. We take reasonable care with your details, but we can’t be liable for issues beyond our control (like transmission errors or malware). 6. We’ll accept or decline your order within 7 business days. No news after that? Consider it declined. 7. Your order is yours once we receive payment in full. Full payment details are listed during checkout. 8. Once we hand your parcel to the courier, the risk is passed to you. Order Cancellations 1. If we’ve accidentally listed a product with incorrect info (like pricing or description), we may cancel your order if we can't fulfill it. We'll do our best though to make sure you're happy. If we can't offer a solution that is acceptable to you, any charges will be fully refunded to your original payment method. Returns & Exchanges 1. Faulty or damaged item? Let us know straight away on care@ticklelove.com.au (mailto:care@ticklelove.com.au) and we’ll make it right. That’s a promise. 2. Changed your mind? If your item is completely unused, fully sealed in its original packaging, and returned within 30 days with proof of purchase, we can offer you an exchange or refund. You need to come to the party and cover the return shipping cost. 3. If we can’t exchange a faulty item, we’ll refund you in full—including any original shipping costs. Using Our Website 1. We grant you a limited licence to access and use this site for personal, non-commercial purposes. 2. You can download content for personal use, but don’t remove any copyright or trademark notices. 3. You can’t reproduce, copy, or redistribute content without our permission. 4. No data scraping, meta tagging, or mirroring without our express say-so. Linking & Sharing 1. We sometimes link to other sites, but we’re not responsible for their content or privacy practices. 2. You can link to us at your own expense, just don’t alter our content or frame it in a misleading way. Intellectual Property 1. All designs, text, images and layout are owned or licensed by us. 2. Any trademarks and logos on the site are ours (or licensed to us) and can’t be used commercially without permission. 3. Any feedback, reviews, or ideas you share with us become ours to use. We may use them in future promotions with no obligation to compensate you. 4. You’re responsible for making sure anything you submit is legal, original, and doesn’t infringe on anyone’s rights. Disclaimers 1. We provide our site as-is. While we do our best to keep things accurate, we can’t guarantee everything is perfect. 2. Where permitted by law, any implied warranties are excluded. 3. We work hard to keep our site secure, but we’re not liable for any issues caused by viruses, malware, or similar nasties. Consumer Rights (Australian & International) 1. We follow the Australian Consumer Law (ACL) and comply with applicable global privacy and consumer protection laws. 2. Your statutory rights (like guarantees on quality, purpose, and description) are fully supported. 3. If something goes wrong and your product doesn’t meet the standards, you may be entitled to a refund, replacement, or repair. 4. We don’t offer refunds for change-of-mind unless stated otherwise in our Returns Policy. 5. All warranties are in addition to your legal rights. 6. We strive for honesty in all pricing, product descriptions, and communications. Indemnity 1. By using our site, you agree to indemnify us against any claims or damages related to your use of the site. Force Majeure 1. If something major and out of our hands (natural disaster, war, tech outage) delays us for 30+ days, we may cancel our agreement with 7 days’ notice. Legal Jurisdiction 1. These terms are governed by the laws of Queensland, Australia. 2. If any part is invalid, it will be adjusted or removed while the rest stays in place. Privacy & Data Security 1. We treat your personal info with care and comply with Australian privacy laws, GDPR, and other global privacy standards. 2. For full details, please check out our Privacy Policy. Last updated: 11 February 2025